Help

If you need to reach us for help, please see our Contact page. Or peruse our Frequently Asked Questions below.

We’re broadcasting at full-strength from our transmitter on Capitol Hill in Seattle. KCTS 9 switched from UHF to VHF in 2009, whereas KING, KIRO, and KOMO broadcast on a UHF channel. Like KCTS 9, KSTW 11 (the CW) and KCPQ 13 transmit by way of VHF. Most viewers who can receive channel 11 can receive 9.1, 9.2 PBS Kids, 9.3 Create TV, World Channel 9.4.

Being near large bodies of water, low elevation, tall trees, tall buildings, construction and weather all can have an effect on reception, or there could be highly-localized interference from electronic devices nearby; something that may have been newly or temporarily introduced to your environment.

We have compiled the following materials to assist with over the air reception issues.

Each topic below is covered in the following PDF

• DTV box hook-up
• DTV troubleshooting flowchart
• KCTS Coverage Map
• Scanning your digital box
• Antenna information

We recommend the website: www.antennaweb.org as an excellent resource for choosing the best antenna for your area, to receive the most signals.

You may also want to consider our live stream, which is available free online and with the KCTS 9 ROKU app and the PBS app.

If you're continuing to experience problems receiving KCTS 9 over-the-air, please let us know via our Television Broadcast contact form and we will investigate.

Our Viewer Guide is accurate at press time. Occasionally changes to the schedule are made after the guide has been printed. Up to date schedule information for KCTS 9, PBS Kids, WORLD and Create channels can be found on our schedule page, here (kcts9.org/schedule). To receive weekly updates on all KCTS 9 programming schedule changes, subscribe to our 'KCTS 9 This Week' newsletter (https://www.kcts9.org/my-account/newsletters).

Comcast Xfinity will not allow for DVR of a program if that program currently available in their On Demand platform. If you are having a different issue or are having trouble recording from an over-the-air antenna, or another cable or satellite provider, please let us know. 

Most likely the SAP (Secondary Audio Programming) feature is enabled on your TV. BBC programs and other non-PBS programs often air on KCTS 9 without audio on SAP channels 3 & 4. All viewers with SAP/DIV enabled will not experience sound.


The solution is to disable this feature. To stop it, turn the feature off and/or select normal audio or stereo in your audio settings. Generally, the DVI/DVS/SAP is turned on by using the remote. To turn it off, you can either use the LANG button (if available) or go to menu->Set-up->Audio->SAP->ON. If it isn't selected on your TV, it may be that it's selected on your recording device in which case you should be able to turn it off by referring to your user's manual.

Signal break-ups or digital pixilation can be the result of a low signal from your cable company or low signal from within your cable wiring. Often this issue effects just a few channels- however it's a cable system issue.

Our recommendation would be to contact your cable company so that they may accurately assess, diagnose, and resolve this issue for you.