Help

If you need to reach us for help, please see our Contact page. Or peruse our Frequently Asked Questions below.

How do I find my Membership ID?

There are two ways to find your membership ID

  • Use our KCTS 9 membership lookup tool to receive an email with your membership information
  • See the back of your Viewer Guide, your member number is in the address label: 

Find your Member ID on the Viewer Guide address label

Not sure which login method you used? 

Check for your “login provider” with our KCTS 9 membership lookup tool.

How do I reset my PBS Account password?

To securely reset your PBS Account password, visit the PBS.org reset password form. PBS will send you an email containing a link allowing you to create a new password.

How do I reset my Google Account password?

You can log into your Passport account via Google.  If you have forgotten your Google account password, you can follow the Google account recovery process

You'll be asked some questions to confirm that it is your account and an email will be sent to you.  If you don’t receive an email:

  • Check for it in your spam or bulk mail folders.
  • Add noreply@google.com to your address book.
  • To request another email, again follow the steps to recover your account.
  • Check all email addresses you might have used to sign up or sign in to your account.
How do I reset my Facebook Account password?

You can log into your Passport account via Facebook.  If you have forgotten your Facebook account password, you can follow the Facebook Find Your Account process.

Enter your email or phone number. You will be presented with options to receive a password reset code.
 

How do I update my mail preferences?

To update your direct mail preferences, please contact your Donor and Audience Relations Team at 1-800-937-5287 during office hours (M-F, 9am-5pm), or at any time using our contact form, https://www.kcts9.org/contact/general.

How do I update my Account email address?

To update your PBS Passport email address you will need to first log in to pbs.org with your currently active PBS account email address. From there, you can update your email address using the PBS Passport Reset Tool, https://www.pbs.org/passport/reset/